Return Policy

At Bergazi Luxury, we want to ensure that you’re completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re happy to help.

Return Eligibility

– Returns are accepted within 15 days] of delivery.
– Items must be in their original condition with all tags attached.
– Items must be free of stains, odors, and signs of wear.
– Returns are only accepted for items purchased from our website.

Return Process

1. Initiate Return: Contact our customer service team via support@bergazzi within 7 days of delivery to initiate the return process.
2. Return Form: We’ll provide a return form that needs to be completed and included with the returned item.
3. Packaging: Carefully package the item in its original packaging, including all tags and accessories.
4. Shipping: Ship the item to the address provided by our customer service team.

Return Shipping

– Customer Responsibility: The customer is responsible for the cost of return shipping, unless the item is defective or was sent in error.
– Recommended Shipping: We recommend using a trackable shipping method to ensure the item is delivered safely.

Refund

– Refund Method: Refunds will be issued to the original payment method.
– Refund Timeline: Refunds will be processed within 7-10 business days of receiving the returned item.
– Refund Amount: The refund amount will be the original purchase price, minus any applicable return shipping costs.

Exchanges

– Exchange Process: If you’d like to exchange an item for a different size or color, please contact our customer service team to initiate the exchange process.
– Exchange Shipping: The customer is responsible for the cost of exchange shipping, unless the item is defective or was sent in error.

Defective or Damaged Items

– Defective Items: If you receive a defective item, please contact our customer service team and we’ll provide a replacement or refund.
– Damaged Items: If you receive a damaged item, please contact our customer service team and we’ll provide a replacement or refund.

Exceptions

– Final Sale Items: Some items may be marked as final sale, which means they cannot be returned or exchanged.
– Customized Items: Customized items may not be eligible for returns or exchanges.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact us at su*****@******zi.com. We’re here to help!